CANCELLATIONS:
You can cancel any order within one (1) hour of receiving your purchase confirmation, by calling our friendly Customer Care team at 866-468-6339 during regular business hours. Customer Care Team business hours are Monday-Friday 9am-5pm EST. If your purchase was made outside of business hours, please call before 10am EST the next business day to cancel your order. If your credit card has already been charged for an order that is cancelled, you will be issued a refund. In most cases this credit should appear on your card in the next regular billing cycle.
All soft drink product sales on dewstore.com are final, we do not offer any refunds or returns. Please contact us to let us know if you have any issues or concerns with your DEW® Store order.
RETURN POLICIES:
If you are unsatisfied with a product that you have purchased, you may return the product for a full refund. To return an unwanted product for a refund for the purchase price, please send the unopened product within forty-five (45) days from the date of shipment. Product(s) must be returned in new condition, in original boxes (whenever possible), and with all paperwork, parts, instructions and accessories to ensure full credit. Original shipping and handling and return postage charges will not be refunded.
Return Procedure
You can cancel any order within one (1) hour of receiving your purchase confirmation, by calling our friendly Customer Care team at 866-468-6339 during regular business hours. Customer Care Team business hours are Monday-Friday 9am-5pm EST. If your purchase was made outside of business hours, please call before 10am EST the next business day to cancel your order. If your credit card has already been charged for an order that is cancelled, you will be issued a refund. In most cases this credit should appear on your card in the next regular billing cycle.
All soft drink product sales on dewstore.com are final, we do not offer any refunds or returns. Please contact us to let us know if you have any issues or concerns with your DEW® Store order.
RETURN POLICIES:
If you are unsatisfied with a product that you have purchased, you may return the product for a full refund. To return an unwanted product for a refund for the purchase price, please send the unopened product within forty-five (45) days from the date of shipment. Product(s) must be returned in new condition, in original boxes (whenever possible), and with all paperwork, parts, instructions and accessories to ensure full credit. Original shipping and handling and return postage charges will not be refunded.
Return Procedure
- Please contact the Customer Care Team by phone, email or Chat before initiating a return or refund to ensure your request falls within the forty-five (45) days and the arrival time back to our distribution center is not counted against the time frame.
- Once a return has been initiated, our Customer Care team will send you a return label with which to return your items via electronic mail, as well as instructions about how to complete your return.
- Once we receive your item, and verify that they meet return criteria (unwashed, undamaged, unused, with original tags and packaging) the credit card you used for the original purchase will be reimbursed the price you originally paid for the returned item(s). In most cases this credit should appear on your card in the next regular billing cycle.
- Any returns of items that you received as a gift will be issued in the form of an online DEW® Store discount code in lieu of a refund.