FAQs
FAQ
Do you deliver to my area?
We deliver to the majority of the UK however currently, due to courier services that we are using, there are some exemptions within the UK at the ... Read More
FAQ
How much does delivery cost?
We offer free delivery for the majority of the UK through our Pipers direct service however there are some areas that incur additional charges as we ... Read More
FAQ
When will I receive my order?
We try to dispatch your orders during the following business day. We have our own van service that covers most of UK mainland, and when we can your ... Read More
FAQ
I have only received part of my order, what should I do?
Please note that if you order multiple boxes they may arrive via separate delivery methods. If in doubt please get in touch using our contact form.
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FAQ
Do I have to be in to receive my delivery?
All deliveries need to be signed for so please make sure your delivery address is somewhere where someone will be able to sign for the package. If ... Read More
FAQ
Can I change or cancel my order?
Unfortunately, we’re unable to change or cancel orders once they have been placed. However, if you have made mistake best thing to do is get in touch via our contact form and we will do our best to help.
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FAQ
What type of payment do you accept?
You can pay by Visa, Mastercard and debit card. We do not accept PayPal or American Express.
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FAQ
Will I receive an order confirmation email?
Yes, a confirmation email should come through immediately after you have placed your order. If you do not receive your confirmation email please check your junk folder and then get in touch using our contact form.
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FAQ
I have a promotional code, how do I use it?
At the checkout, just type your code in the box saying ‘voucher code’. Your cart should update with the promotional discount. Terms and Conditions do ... Read More
FAQ
Is there a minimum order?
There is no minimum order and delivery costs are included.
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